Advisor Assistant

Refund Policy

Last Updated: January 2026

General Refund Policy

Important Notice

All subscription fees are generally non-refundable. Refund requests are reviewed on a case-by-case basis and granted at Advisor Assistant's sole discretion. We do not guarantee refunds but will work with you to resolve legitimate concerns.

Refund Eligibility

Refunds may be considered in the following situations:

1. Duplicate Charges

If you were accidentally charged multiple times for the same subscription period, we will refund the duplicate charges immediately upon verification.

2. Payment Processing Errors

If a payment was processed but your subscription was not activated due to a technical error, we will either activate your subscription or process a full refund.

3. Service Unavailability

If Advisor Assistant experiences prolonged service disruption (exceeding 7 consecutive days) due to our systems, you may request a pro-rated refund for the affected period.

4. Critical Technical Issues

If you encounter severe technical problems that prevent you from using core features, and our support team is unable to resolve them within 14 days, you may request a refund for the affected subscription period.

Non-Refundable Situations

Refunds will NOT be provided in the following cases:

  • Change of Mind: You decided you no longer need the service after subscribing
  • Unused Service: You did not use the service during your subscription period
  • Account Termination: Your account was suspended or terminated for violating our Terms of Service
  • Feature Expectations: The service does not meet your specific expectations or requirements
  • Partial Usage: You used the service for part of the billing period before requesting cancellation
  • User Error: Issues caused by incorrect usage, user error, or failure to follow documentation
  • Third-Party Services: Problems with third-party integrations (WhatsApp, Razorpay, etc.) beyond our control
  • Expired Subscriptions: Refund requests for subscriptions that ended more than 30 days ago

How to Request a Refund

If you believe you are eligible for a refund, follow these steps:

  1. Contact Support: Email billing@advisorassistant.in or WhatsApp +91 9717318495 within 7 days of the charge
  2. Provide Details: Include your account email, transaction ID/receipt, reason for refund request, and any supporting documentation
  3. Review Period: Our team will review your request within 5-7 business days
  4. Decision Notification: You will receive an email with our decision and next steps

Contact Information

Email: billing@advisorassistant.in

WhatsApp: +91 9717318495

Refund Processing Timeline

If your refund request is approved:

  • Refunds are processed within 7-10 business days from approval
  • The refund will be credited to your original payment method
  • It may take an additional 5-7 business days for the refund to appear in your account, depending on your bank or payment provider
  • You will receive a confirmation email once the refund is processed

Cancellation vs. Refund

Subscription Cancellation

You can cancel your subscription at any time. Cancellation stops future charges but does NOT entitle you to a refund for the current billing period. You retain Premium access until the end of your paid period.

Refund Request

A refund request seeks return of money for charges already processed. Refunds are only considered under the specific circumstances outlined in this policy.

Chargeback Policy

Please Contact Us First

Before initiating a chargeback with your bank or payment provider, please contact our support team. We can often resolve billing issues faster and more amicably than the chargeback process.

Chargebacks may result in immediate account suspension and may be reported to payment fraud prevention services. We reserve the right to dispute illegitimate chargebacks.

Questions About This Policy

If you have questions about our refund policy or need assistance with a refund request, please contact our billing team:

Email: billing@advisorassistant.in

WhatsApp: +91 9717318495